At Artesania, we value your satisfaction and strive to ensure you are happy with your purchase. If you are not entirely satisfied with your Moroccan lamp, we’re here to help.

1. Returns

• You have 14 days from the date of delivery to request a return.
• Items must be unused, in their original packaging, and in the same condition you received them.
• Proof of purchase (e.g., order confirmation or receipt) is required for all returns.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status.
• If approved, your refund will be processed to your original payment method within 7-14 business days.
• Shipping charges are non-refundable.

3. Exchanges

• We only replace items if they are defective or damaged during shipping.
• To request an exchange, please contact us within 7 days of receiving your order.

4. Non-Refundable Items

• Customized or personalized products.
• Items purchased on sale or with a discount.

5. Shipping Returns

• You will be responsible for return shipping costs unless the item is defective or an error was made on our end.
• Please use a trackable shipping service to ensure we receive your return.

6. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:
Email: artesaniathe1@gmail.com
Phone: +91 9810091461